Cancellation and refunds

App provider: WELLREAL UG, Hertha-Lindner-Straße 10–12, 01067 Dresden, Germany

Payment model: Stripe Managed Payments; for transactions in the Managed Payments Checkout, Sold through Link, LLC ("Link") acts as the Merchant of Record.

Binding product decisions

• Cozy Garden offers a free Freemium plan and paid Premium subscriptions. The Freemium plan is not a trial subscription, does not require payment details and never automatically becomes paid.
• Premium is available monthly or annually. The price, currency, taxes, scope of service, term, renewal and promotion terms shown in the Stripe Checkout before purchase always govern.
• The server creates the Checkout; the browser determines neither the price nor the Stripe price ID. When Stripe Managed Payments is active, Link acts as Merchant of Record for the payment. Link/Stripe processes the payment, provides the transaction confirmation and handles the transaction and payment support stated there. WELLREAL UG operates Cozy Garden and is the contact for product and technical questions.
• A cancellation stops automatic renewal and takes effect at the end of the already paid period. Premium access remains available until then. Afterwards, the account changes to the available Freemium scope; the account and its content are not deleted as a result.
• Cancellation must be possible without contacting support. The application cancels the Stripe subscription server-side using 'cancel_at_period_end=true' and then displays the end date. It also sends a confirmation by email in text form.
• In addition, for contracts covered by section 312k of the German Civil Code (BGB), a continuously available, clearly labelled cancellation button and confirmation page must be provided. A link visible only after login or a reference to support does not suffice. The technical implementation and label must be legally checked before launch.
• If a renewal payment fails, Premium remains available for seven calendar days as a voluntary goodwill measure. The account then changes to the Freemium scope without deleting data. A successful payment restores Premium access.
• On request, the first monthly payment for an account is refunded in full within 14 days of that first payment. This voluntary offer does not limit any further statutory rights. There is no general voluntary money-back guarantee for annual subscriptions or later renewals; statutory claims, payment errors and substantiated individual cases remain unaffected.
• For an ordinary cancellation, no pro-rata refund is promised for the unused part of a properly provided monthly or annual period, unless mandatory law requires otherwise.
• After a confirmed full refund or a confirmed chargeback, Premium access ends and the account changes to the Freemium scope. With a partial refund or a payment dispute that is still open, access remains unchanged until the final decision.
• Complete account deletion is separate from cancellation. It is available in the settings, requires password confirmation and deletes the account, garden and sessions. A data export should be offered beforehand. An active Stripe subscription is scheduled for cancellation at the end of the period before deletion; the already paid period is not voluntarily refunded as a result. Statutory rights remain unaffected.
• Discounts, vouchers and promotional prices apply only under the terms shown in the Checkout. They are not transferable, cannot be paid out in cash and can be combined only where explicitly shown. A refund can never exceed the amount actually paid.

Public text: Cancellation and refunds

Cancellation and refunds

Last updated: 8 September 2026

1. Free Freemium plan

Cozy Garden offers a free Freemium plan. This plan is not a trial subscription: it does not require payment details and is not automatically converted into a paid Premium membership. You may stop using the Freemium plan at any time.

2. Premium subscriptions and payment

Premium subscriptions may be purchased monthly or annually. The applicable price, currency, taxes included or charged in addition, term, renewal, scope of service and promotion terms are shown in the Checkout before purchase. This information and the order summary shown there govern the specific payment.

For payments through Stripe Managed Payments, Sold through Link, LLC ("Link") acts as Merchant of Record. Link/Stripe processes the payment and provides the transaction confirmation. WELLREAL UG develops and operates Cozy Garden and helps with questions about using the product at hello@cozytodo.app. The payment and subscription terms of Link/Stripe shown at purchase apply to the transaction in addition.

3. Cancelling a Premium subscription

You may cancel a Premium subscription at any time. Cancellation stops automatic renewal at the end of the current, already paid billing period. Premium access remains available until then; no further subscription payments are initiated afterwards.

You can cancel in Cozy Garden under Settings → Premium → “Cancel renewal”. After a successful cancellation, we show the end date of Premium access and send a confirmation by email. Where management through Link/Stripe is offered in the Checkout or payment confirmation, you may also use it.

In addition, the “Cancel contracts here” button is available on the website at all times without login. The following confirmation page asks for your name, email address, contract reference, contract description, cancellation type, where applicable a cancellation reason, and the requested end date. After selecting “Cancel now”, you can save the notice. For an ordinary cancellation, we immediately confirm the content, receipt and end date by email.

For an extraordinary cancellation with a stated reason, we immediately confirm receipt and the content of the declaration. That confirmation of receipt is not yet a decision on whether early termination takes legal or practical effect; the stated reason is assessed separately. Until that decision, an existing automatic renewal remains unchanged.

Mandatory statutory cancellation rights for consumers, including the requirements of section 312k BGB where applicable, remain unaffected. The term and renewal rules shown in the Checkout apply only insofar as they are compatible with mandatory law.

4. Withdrawal and statutory refund rights

Cancellation prevents future renewals. It is distinct from a withdrawal, statutory refund or payment dispute.

Where you have a statutory right of withdrawal as a consumer or another statutory refund claim, it remains fully unaffected. For digital services, a right of withdrawal may be restricted or expire under the statutory conditions where you expressly ask for performance to begin before the withdrawal period ends and provide the confirmations required by law. The information and declarations relevant to your purchase are provided in the Checkout and transaction confirmation.

To exercise a withdrawal, statutory refund or payment dispute, please use first the contact or management routes for Link/Stripe stated in the transaction confirmation. For technical problems with Cozy Garden, you may additionally contact us at hello@cozytodo.app. Mandatory statutory rights and the applicable Link/Stripe terms remain unaffected.

5. Voluntary refund of the first monthly payment

In addition to statutory claims, we refund the first monthly payment for an account in full on request if your request reaches us within 14 days of that first payment. Please email hello@cozytodo.app and state the transaction confirmation or the email address used for the purchase.

There is no general voluntary money-back guarantee for annual subscriptions, later renewals or unused parts of a payment period that has been properly provided. This does not apply where mandatory law, a payment error or a substantiated claim due to non-conforming digital service requires a refund. The Link/Stripe terms may contain additional or prioritised rules for payment processing.

6. Failed payments, refunds and chargebacks

If a renewal payment fails, we grant voluntary Premium access for seven calendar days. During that time, we inform you about the failed payment and the option to update the payment method. If payment is confirmed within that period, Premium access remains or becomes active again. Otherwise, the account changes to the Freemium scope; saved content is not deleted for that reason alone.

After a confirmed full refund or a confirmed chargeback, access to the refunded Premium offering ends. With a partial refund or a payment dispute that is still open, access initially remains unchanged until a final decision is made. Legitimate payment disputes and statutory claims are not restricted by this.

7. Account and data after cancellation or a refund

Cancellation ends only the Premium subscription. Your Cozy Garden account and saved content remain available within the available Freemium scope.

Complete account deletion is a separate process in the settings. It permanently deletes the account, garden and active sessions, and schedules an uncancelled Stripe subscription for cancellation at the end of the paid period. Export your content before deletion if you wish to retain it. Deletion does not create a voluntary right to a refund of the current period and does not limit statutory rights. Details on processing and deleting personal data are in the Privacy Policy.

8. Discounts and promotional prices

Discounts, voucher codes and promotional prices apply only under the conditions shown in the Checkout before payment. They may be limited in time, to a particular plan or to a particular number of billing periods.

Discounts are not transferable, cannot be paid out in cash and can be combined only where explicitly stated. A refund can never exceed the amount actually paid.

Effective from: 8. September 2026